F.A.Q. - Frequently asked questions and answers

Because not all Chinese are the same, in fact, a tremendous difference can exist from one Chinese to the next!  It’s general knowledge that cheap farmers from the Far East are often not sooo careful with the account security of their customers.  Delivery guarantees turn to nothing but smoke and mirrors – it’s not even about whether you have to wait an extra day for your delivery, but rather if you will even get the gold you paid money for at all!  The tales of horror spread by Blizzard and other game manufacturer’s are, unfortunately, true in part.  Even an account theft may occur if you purchase from a Chinese seller directly.  Do you think you can tell the black sheep apart from the honest businessmen?  Due to our long-standing relations with our partners and over 10 years of experience, we know which partners we can count on.

A major issue with cheap sellers that con a customer from Europe is that it’s impossible to hold the farmers from the Far East legally accountable for their actions!  RandyRun guarantees as an intermediary agent that you will get the products you paid for – and if a problem should occur, you will get your order refunded (or at least the amount refunded for which you did not receive a product/service) no ifs or buts!  That’s because we relay the payment to the seller only when the service/delivery has been completed!  In this manner, we can guarantee deliveries.

Another problem: If you purchase from a direct seller of cheap gold and he loses you as a customer due bad business conduct, he won’t care.  Not at all!  It’s only one customer after all, and the cheap farmer will quickly place new bait and switch deals on the internet under new company names, plenty of other customers will fall for it (and some bargain seeking customers will fall for it numerous times).  If, however, one of our supplying partners should cross our customers, he/she will lose our partnership as well as thousands of customers at once.  This harsh consequence makes sure that our partners (even those from the Far East!) work diligently – at least when they are serving customers of RandyRun!

And why can you trust us?  RandyRun is a company based in Germany – we’re located in Europe, moreover, we can be held accountable at any time.  It’s no coincidence that we’re the only large vendor of Gold and Leveling services in Europe that actually has its headquarters in Europe.  Check our company information and/or legal notice!  Even reputable competition, whose sites do not give off the impression of being cheap farmers will show in their company information/legal notice (if they even have one!) that their headquarters are somewhere in the Far East.  Why?  That’s another reason to trust us: We’ve invested a lot of money in our brand.  We cannot afford to have our customers disgruntled.  A good brand cannot simply be rebuilt quickly under another name.  We implement a long-term business strategy.  Our capital is the trust of our customers.  Your trust!  And this is not something we will take lightly.

Make sure that you’re logged in to the same site that you registered on.  For technical reasons, we make use of two servers, one European, and one American.  In this manner, we ensure the best availability and speed for all our domains.  Unfortunately, we are unable to create shop accounts that are valid across both servers.

Send us an e-mail to support@randyrun.com and we will correct the error for you.

Yes, that’s correct.  Unfortunately, even our suppliers are unable to work normally during  patch or maintenence days.  Therefore, on Wednesdays there could be slight delivery delays.  On normal maintenence days, only a slight delay is to be expected.

The “Patch Days” give us a larger challenge to deal with, which we usually get under control.  For one, we have to adjust our delivery system to the new environment (i.e., the automatic notification system for our suppliers in case a Face2Face customers comes online – or the delivery of WoW Gold via an automatically generated character that does the trade).  On the other hand, a patch occasionally has effects on the leveling strategies in Power Leveling.  So it usually takes a while, till our “maximum leveling speed” has been reached again.  These adjustments, however, are well worth the effort – it’s in this way that we can offer the quickest agency service!  We recommend that you consider patch and maintenence days while placing your order.

This might have technical reasons. Make sure you log in on the same website where you registered the account. We have a European and American server to host all of our domains and provide the most speed to all our customers. Randyrun.com is on the American server, all other domains such as randyrun.nl, randyrun.fr, randyrun.es and others are on the European server.

So if you registered your account on www.randyrun.com you unfortuantly won’t be able to log in on www.randyrun.nl or vice versa.

We regularly send out coupons to celebrate special occasions so keep an eye out for our Randy Run newsletter.

Please contact support@randyrun.com so we can check your order and let you know what is causing the delay. Don’t forget to mention your order number.

Unfortunately, your credit card is protected by 3-D Secure. Contact your credit card company to receive your password. (Also, see: http://en.wikipedia.org/wiki/3-D_Secure.)

Normally, if it’s a transfer happening within the country, it will take 1-2 business days.  Foreign transfers usually take longer, on average between 3-4 business days.  Please note that many banks are closed on weekends and holidays, and therefore do not make any transactions.

There may be various reasons why PayPal can‘t always provide the direct payment option for certain transactions.
Reasons may be:

1. Your credit balance in your PayPal account is always used first. If you have sufficient funds in your PayPal account, you will not be offered the direct debit option.
2. Your bank account has not yet been confirmed. For all important information about the account verification, please visit  https://www.paypal.com/accountverification/
3. You have reached/exceeded the maximum amount which can be payed by direct debit method in a certain time period.
4. There might be irregularities in the past which occured using the direct debit method:

• Your bank account data stored in PayPal are not correct and therefore PayPal received a debit from your bank account.
• Your PayPal account has a negative credit balance.

Please contact PayPal to solve the problem.

Sometimes PayPal blocks a payment for several days which means it’s not transferred to our account yet. In the transaction details on your PayPal account you can read a message whichs shows when the payment is expected to arrive. This usually takes about a week.

If you don’t want to wait that long, you can make a new order with different payment method and we will refund the PayPal payment once it arrives on our account.

In rare occassions the payment is not received by our Moneybookers account because of technical issues at Moneybookers. Please log in to your Moneybookers account and check the history of payments to see if your payment was transferred to our account. If it is, please contact us at support@randyrun.com and write the time it was sent so we can check again.

If you can’t find the transaction on your Moneybookers account, please contact Moneybookers support and tell them to add the money to your account. You can then send it to us manually with the “send money” link and contact support@randyrun.com so we can check our account and change your order status to “processing” when the payment has arrived.

You want to show your friends how smoothly things run at RandyRun – and make money while doing it?  Then register as an affiliate and get yourself a RandyRun banner for your website.

And here’s how it works:
1. Click www.belboon.com and then click “Register as an Affiliate”

2. Fill out the forms.

3. Click on Partner Program Search

4. Find RandyRun and make an application

5. Receive Registration Confirmation – Enter Banner Codes – Make money

Thanks to a widely developed, flexible supplier network and a technically advanced, highly sufficient agent system, we can can avoid deficiencies in a most excellent manner, and have delays under control.  If something still goes wrong in spite of it all, then the following actions should be taken:

1. Please check the name of your gaming character, which you provided upon placement of your order.  Also check to see if the server and faction are correct!  Maybe there is a typo or you clicked wrong?  That’s not a problem!  Please contact our support and provide them with the correct data.  We will adjust the order accordingly.  Mistakes of this kind are the most common reason for delays in gold deliveries.

2. Our supplier didn’t catch you while you were online.  You would be expediting the order by being online more often with your char.  Also try to avoid being AFK.  You don’t have to wait on the gold; you can keep playing normally (maybe not complex raids where you’re needed any second).  Our supplier is automatically informed every time you come online.  Then you’ll be whispered by him immediately, (you might want to deactivate SpamMeNot!) as well as invited to form a group and go to the pick-up site.  If this is too much trouble for you, we recommend you have your next order delivered via the convenient and secure “Trusted Trade” method (Delivery onto your account).

3.  Should the preceding steps provide no help to you, we can only ask you to be a little patient with us!  Our suppliers don’t have enough gold stocks on your server at this time.  On certain servers, there is an occasional delivery delay, since the gold cannot be farmed undisturbed for various reasons.  It’s also possible that the demand for gold at that server is so low that our suppliers don’t have enough stocks there, and thus need longer to farm the gold.  Another possibility is a sharp rise in demand that burned through all the stocks.  We ask for your understanding for the delays!

If the gold delivery cannot take place in the time frame we guarantee, you, of course, have a right to cancel your order and get the full price refunded.

Yes, it can!  The helpful Addon “SpamMeNot” is ideal for keeping level 1 spammers quiet.  Please note, however, that our sellers often use level 1 characters to deliver the gold.  For this reason, it is very important that you temporarily de-activate the “ignore/squelch” option during the course of your gold order.  To avoid unnecessary delays, please always make sure the seller can contact you as soon as you come online.

Maybe. We update our prices every day based on how much gold our suppliers have in stock. This changes constantly, which makes it impossible to predict how prices will evolve in the future. The more gold is available, the lower the price becomes. This can change dramatically when gold farmers get banned, so don’t wait too long.

No, there are no account suspensions for customers buying gold.  During various problems during the course our orders so far, only the “gold farmers”, and their respective delivery characters have been effected, so please do not worry.

Please contact support@randyrun.com and we will fix this for you.

You will be logged off from the server for the time of the trade. The gold trade takes approximately 30 minutes and we will send an e-mail as soon as we’re done, so please stay offline until you see this e-mail.

Unfortunately, we cannot warn you in advance, because we have to log in as soon as the supplier has your gold ready for trade. This can happen at any moment during the day.

Gold sent via in-game mail is regularly deleted by Blizzard’s automatic scans, rendering us inable to use this delivery method for the time being.  We will use face to face to deliver the gold safely in the meanwhile.

Sending ingame mails with gold between characters on the same account, on the other hand, is perfectly safe. With the delivery on your account method, we send the gold from our new character to your main character by ingame mail after we’ve traded it with our supplier. This mail will not be deleted or scanned by Blizzard.

Of course, our cd-keys are 100% legal. The cd-keys are taken from standard retail packages, and then scanned and sent as photos via e-mail attachments. As this saves us package costs and storage space we pass on this price advantage to our customers. For special keys, such as pre-order ones, you are likely to receive just a textfile with the key-code, as we received it this way directly from the publisher.

Our sellers are absolutely reliable, and in the unlikely case of an invalid key due to technical problems, you will see that immediately while typing in the code.  In these cases we will provide a replacement immediately.  We guarantee unlimited validity with our cd-keys – there are no surprises here.

No problem – we’ll fix that immediately!  Most likely our supplier made an error and sent us a package twice. Due to the large amount of cd-keys we sell, this cannot be avoided 100% of the time, and happens only rare cases!  Send us a screenshot of the error message and your order number, and we’ll take care of the problem for you.  Even in cases where the error is caused by the merchant,  (A misprint can’t be avoided 100% of the time) we will make sure you get a functioning replacement – immediately.

The order status for powerleveling orders is updated several times per day so you will get an e-mail with the new password soon. But if you don’t want to wait any longer, you can request a new password on the Blizzard website.

www.wow-europe.com (EU accounts)

www.worldofwarcraft.com (US accounts)

Go to Account, then Manage Account and click the “Forgot your Password?” link. Enter your account name and the answer to your secret question. This automatically sends a new password to your e-mail address which you can then use to log in.

Please note: IP Addresses that are switched too often can lead to a suspension of your account for “Third Party Access.”  It is therefore recommended to wait for our e-mail or at least wait for an hour before logging in.  When it doubt please don’t hesitate to contact our support!

Good items will be used to improve your character, everything else is sold to merchant or on Auction House. Some of the gold will be used to purchase skills and needed equipment, the remaining gold will stay on your character when the leveling is done.  Since levelings  (depending on server, class, gameplay) are not always done in the same manner with the same results, we are unable to make any specific statements regarding exactly how much gold will be on the account after the leveling.

Sure, contact support@randyrun.com and we’ll tell the power leveler to stop at 80-90% of XP so you can accomplish the last level yourself.

Upon specific requests and with your permission, we will gladly get you a mount.  However, there must be enough gold left over from the power leveling to buy the mount.  Make sure you have enough gold for the mount before you contact us.  We will then inform the leveler and he will buy the mount for you.

Not necessarily – the only stats we can guarantee are written in the description of the item on our website next to the product’s name.

For example: Chance Guards gloves 25-34% MF have a picture of the gloves with 27% but when we deliver this item it is chosen at random from our stock and can have any MF % between 25% and 34%.

Of course, please contact us at support@randyrun.com and send us your accountname so we can contact you on battle.net. We will log in on the mule account and let you know the game name and password which you can join to receive all the items.