F.A.Q. - Frequently asked questions and answers
Do you have a question or want to know something? Maybe these FAQ help you finding an answer. Otherwise just contact our support via e-mail or phone.
RandyRun acts as a sales intermediary for gold sellers from China too! Why not just buy from the Chinese sellers directly?
I entered the wrong character or account information while placing my order. How can I correct this?
I’ve ordered a WoW product and my order is not going anywhere. Does this have anything to do with the fact that today is Wednesday (patch day and/or maintenence day at Blizzard)?
Why do I need to enter a password when paying by credit card? What’s “Verified by Visa” or “MasterCard SecureCode”?
I paid for my order with PayPal but the status is set to “open”. Why is it not changed to “processing”?
I paid for my order with Moneybookers but the status is set to “unconfirmed”. Why is it not changed to “processing”?
What happens if I am online when you log in to trade the gold with your supplier for delivery on my account?
I can see the powerleveler is done with my character but my order is not finished yet. When can I log in and play on my account?
I’d like to hit 70 on my character. Can you ask the power leveler to stop before he reaches the maximum level?
I received the mule account with items for Diablo 2, can you help me transfer the items safely to my own account?