Yes, it can!  The helpful Addon “SpamMeNot” is ideal for keeping level 1 spammers quiet.  Please note, however, that our sellers often use level 1 characters to deliver the gold.  For this reason, it is very important that you temporarily de-activate the “ignore/squelch” option during the course of your gold order.  To avoid unnecessary delays, please always make sure the seller can contact you as soon as you come online.

Maybe. We update our prices every day based on how much gold our suppliers have in stock. This changes constantly, which makes it impossible to predict how prices will evolve in the future. The more gold is available, the lower the price becomes. This can change dramatically when gold farmers get banned, so don’t wait too long.

No problem, please contact support@randyrun.com and we will fix this for you.

Please contact support@randyrun.com and we will fix this for you.

You will be logged off from the server for the time of the trade. The gold trade takes approximately 30 minutes and we will send an e-mail as soon as we’re done, so please stay offline until you see this e-mail.

Unfortunately, we cannot warn you in advance, because we have to log in as soon as the supplier has your gold ready for trade. This can happen at any moment during the day.

Gold sent via in-game mail is regularly deleted by Blizzard’s automatic scans, rendering us inable to use this delivery method for the time being.  We will use face to face to deliver the gold safely in the meanwhile.

Sending ingame mails with gold between characters on the same account, on the other hand, is perfectly safe. With the delivery on your account method, we send the gold from our new character to your main character by ingame mail after we’ve traded it with our supplier. This mail will not be deleted or scanned by Blizzard.

Yes, it’s normal.  Don’t worry, when your order is set to processing, our program will check the account information by logging in and making a new character on your account. When that’s done, we wait for one of our suppliers to contact us for the trade. So as soon as one of our suppliers has enough gold on your server, we log in with this new character and trade the gold with him. This is normally done within a few hours and we will send an e-mail once the gold is delivered.

As soon as the supplier has enough gold on your server and sees your character online, he will contact you. A program automatically logs in on every server and checks which customers are online, so it won’t take long for him/her to find you.  The more often you’re online, the better your chances are for a speedy delivery.

No, you will never be banned for having bought gold. Only our gold farmers and the characters used to deliver gold run this risk.

There may be various reasons why PayPal can‘t always provide the direct payment option for certain transactions.
Reasons may be:

1. Your credit balance in your PayPal account is always used first. If you have sufficient funds in your PayPal account, you will not be offered the direct debit option.
2. Your bank account has not yet been confirmed. For all important information about the account verification, please visit  https://www.paypal.com/accountverification/
3. You have reached/exceeded the maximum amount which can be payed by direct debit method in a certain time period.
4. There might be irregularities in the past which occured using the direct debit method:

• Your bank account data stored in PayPal are not correct and therefore PayPal received a debit from your bank account.
• Your PayPal account has a negative credit balance.

Sometimes PayPal blocks a payment for several days which means it’s not transferred to our account yet. In the transaction details on your PayPal account you can read a message whichs shows when the payment is expected to arrive. This usually takes about a week.

If you don’t want to wait that long, you can make a new order with different payment method and we will refund the PayPal payment once it arrives on our account.

In rare occassions the payment is not received by our Moneybookers account because of technical issues at Moneybookers. Please log in to your Moneybookers account and check the history of payments to see if your payment was transferred to our account. If it is, please contact us at support@randyrun.com and write the time it was sent so we can check again.

If you can’t find the transaction on your Moneybookers account, please contact Moneybookers support and tell them to add the money to your account. You can then send it to us manually with the “send money” link and contact support@randyrun.com so we can check our account and change your order status to “processing” when the payment has arrived.

When your bank account is registered in the same country as ours, it should only take 1 or 2 workdays. International payments can take longer, usually 3-4 workdays. Please note that many banks do not transfer payments during the weekend.

If you have successfully paid for a previous order with bank transfer, you can send us a screenshot as proof of payment to receive your new order more quickly.

Of course, our cd-keys are 100% legal. The cd-keys are taken from standard retail packages, and then scanned and sent as photos via e-mail attachments. As this saves us package costs and storage space we pass on this price advantage to our customers. For special keys, such as pre-order ones, you are likely to receive just a textfile with the key-code, as we received it this way directly from the publisher.  Our sellers are absolutely reliable, and in the unlikely case of an invalid key due to technical problems, you will see that immediately while typing in the code.  In these cases we will provide a replacement immediately.  We guarantee unlimited validity with our cd-keys – there are no surprises here.

No problem – we’ll fix that immediately!  Most likely our supplier made an error and sent us a package twice. Due to the large amount of cd-keys we sell, this cannot be avoided 100% of the time, and happens only rare cases!  Send us a screenshot of the error message and your order number, and we’ll take care of the problem for you.  Even in cases where the error is caused by the merchant,  (A misprint can’t be avoided 100% of the time) we will make sure you get a functioning replacement – immediately.

For our own security and for the security of the customers, some orders are checked more thoroughly before we send the image file to prevent any cases of fraud.  Regrettably, there have been a lot of fraudulent activities in recent days with stolen address and credit card information, making these kinds of checks necessary.  Please contact support@randyrun.com so we can speed up this process for you.

The order status for powerleveling orders is updated several times per day so you will get an e-mail with the new password soon. But if you don’t want to wait any longer, you can request a new password on the Blizzard website.

www.wow-europe.com (EU accounts)

www.worldofwarcraft.com (US accounts)

Go to Account, then Manage Account and click the “Forgot your Password?” link. Enter your account name and the answer to your secret question. This automatically sends a new password to your e-mail address which you can then use to log in.

Please note: IP Addresses that are switched too often can lead to a suspension of your account for “Third Party Access.”  It is therefore recommended to wait for our e-mail or at least wait for an hour before logging in.  When it doubt please don’t hesitate to contact our support!

Good items will be used to improve your character, everything else is sold to merchant or on Auction House. Some of the gold will be used to purchase skills and needed equipment, the remaining gold will stay on your character when the leveling is done.  Since levelings  (depending on server, class, gameplay) are not always done in the same manner with the same results, we are unable to make any specific statements regarding exactly how much gold will be on the account after the leveling.

Sure, contact support@randyrun.com and we’ll tell the powerleveler to stop at 80-90% of XP so you can ding yourself.

Upon specific requests and with your permission, we will gladly get you a mount.  However, there must be enough gold left over from the power leveling to buy the mount.  Make sure you have enough gold for the mount before you contact us.  We will then inform the leveler and he will buy the mount for you.

No, never!  Only professional gamers will play your character. The most common way to level up is by doing solo quests in the fastest and most effecient order to maximize xp gain.

You can contact support@randyrun.com and we will reply as soon as we get an answer from the powerleveler. For World of Warcraft you can check Blizzard’s armory website by typing in your character’s name on this page:

http://eu.wowarmory.com/ (EU servers)

http://www.wowarmory.com/ (US servers)

This might have technical reasons. Make sure you log in on the same website where you registered the account. We have a European and American server to host all of our domains and provide the most speed to all our customers. Randyrun.com is on the American server, all other domains such as randyrun.nl, randyrun.fr, randyrun.es and others are on the European server.

So if you registered your account on www.randyrun.com you unfortuantly won’t be able to log in on www.randyrun.nl or vice versa.

We regularly send out coupons to celebrate special occasions so keep an eye out for our Randy Run newsletter.

Please contact support@randyrun.com so we can check your order and let you know what is causing the delay. Don’t forget to mention your order number.

Not necessarily – the only stats we can guarantee are written in the description of the item on our website next to the product’s name.

For example: Chance Guards gloves 25-34% MF have a picture of the gloves with 27% but when we deliver this item it is chosen at random from our stock and can have any MF % between 25% and 34%.

Of course, please contact us at support@randyrun.com and send us your accountname so we can contact you on battle.net. We will log in on the mule account and let you know the game name and password which you can join to receive all the items.